TERMS AND CONDITIONS www.mansilondon.com
MANSI LONDON Limited Liability Company with registered office in Gdańsk
1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE INTERNET SHOP
3. THE TERMS OF A SALE CONTRACT
4. PAYMENT METHODS AND DEADLINES FOR THE PRODUCT
5. COST, METHODS AND TIME OF DELIVERY AND COLLECTION OF THE PRODUCT
6. PRODUCT COMPLAINTS
7. OUT-OF-COURT COMPLAINT AND REDRESS HANDLING AND ACCESS TO THESE PROCEDURES
8. THE RIGHT TO WITHDRAW FROM THE CONTRACT
9. PROVISIONS CONCERNING ENTREPRENEURS
10. FINAL PROVISIONS
11. MODEL WITHDRAWAL FORM
(ANNEX NO. 1 TO THE CONSUMER RIGHTS ACT)
MANSI LONDON LIMITED LIABILITY COMPANY WITH ITS REGISTERED OFFICE IN GDAŃSK declares that the purpose of these terms and conditions is not to exclude or limit any rights of consumers under mandatory provisions of law and that any possible doubts should be translated into the benefit of the consumer. In the event of a possible non-compliance of the provisions of these Terms and Conditions with the above provisions, these provisions shall prevail and shall be applied.
1. GENERAL PROVISIONS 1.1. The Internet Shop available at www.mansilondon.com is run by MANSI LONDON limited liability company with its registered office in Gdańsk, Kartuska 5, 80-103 Gdańsk. Telephone is number +48 668 595 374. e-mail is : firstname.lastname@example.org.
1.2. These Terms and Conditions are addressed to both consumers and businesses using the Internet Shop.
1.3. The administrator of personal data processed in the Internet Shop in connection with the implementation
1.4.1 WORKING DAY – a single day from Monday to Friday, excluding public holidays.
1.4.2. REGISTRATION FORM – a form available in the Internet Shop enabling the creation of an account.
1.4.3. ORDER FORM – an electronic Service comprised of an interactive form available in the Internet Shop enabling the placement of an order. In particular by adding Products to an electronic basket and specifying the terms and conditions of the Sales Agreement including the method of delivery and payment.
1.4.4. CUSTOMER – (1) a natural person having full legal capacity and, in cases provided for by generally applicable law, a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which legal capacity is granted by law; – who has entered into or intends to enter into a Sales Agreement with the Seller.
1.4.5. CUSTOMS CODE – the Civil Code Act of 23 April 1964. (Journal of Laws 1964, No. 16, item 93, as amended.
1.4.6. ACCOUNT – electronic Service marked with an individual name (login) and password provided by the customer. And a collection of resources in the service provider’s IT system in which data provided by the customer and information about orders placed by him/her in the Internet Shop is collected.
1.4.7. NEWSLETTER – An electronic service. An electronic distribution service provided by the service provider via e-mail which enables all users to automatically receive from the service provider cyclical content of subsequent editions of the newsletter containing information about products, news and promotions in the Internet Shop.
1.4.8. PRODUCT – a movable item available in the Internet Shop which is the subject of a Sales Agreement between the customer and the seller or which was created according to the customer’s individual needs submitted via the Internet Shop.
1.4.9. REGULATIONS – current regulations of the Internet Shop.
1.4.10. INTERNET SHOP – the service provider’s online shop available at the following internet address: www.mansilondon.com.
1.4.11. SELLER; SERVICE PROVIDER – MANSI LONDON LIMITED LIABILITY COMPANY WITH ITS REGISTERED OFFICE IN GDAŃSK, 5 Kartuska Street, 80-103 Gdańsk, KRS 0000503664, NIP 9571072902, REGION 222053697, telephone number +48 668 595 374 e-mail: email@example.com.
1.4.12. SALE CONTRACT – an agreement for the sale of a product being concluded or concluded between the Customer and the Seller via the Internet Shop.
1.4.13. ELECTRONIC SERVICE – a service provided electronically by the service provider to the client via the Online Shop.
1.4.14. SERVICE BUYER – (1) a natural person having full legal capacity and in cases provided for by generally applicable law also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality to which legal capacity is granted by law; – using or intending to use an electronic service.
1.4.15. CONSUMER RIGHTS – act on consumer rights of 30 May 2014 (Journal of Laws 2014, item 827 as amended).
1.4.16. ORDER – the Customer’s declaration of will submitted using the order form and aiming directly at concluding a sales agreement for a product with the seller including also those aiming at creating a product for individual customer’s needs.
2. ELECTRONIC SERVICES IN THE ONLINE SHOP
2.1 The online shop provides the following electronic services: account, order form, newsletter and discount Codes.
2.1.1. Account – using the account is possible after the customer completes two consecutive steps in total – (1) completing the registration form, (2) clicking the ‘register’ field. The registration form requires the customer to provide the following details of the customer: e-mail address and password.
18.104.22.168.The electronic service account shall be provided free of charge for an indefinite period of time. The customer may at any time and without giving any reason terminate the account by sending an appropriate request to the service provider, in particular by sending an e-mail to the e-mail address: firstname.lastname@example.org or by writing to the following address: Kartuska 5, 80-103 Gdańsk.
2.1.2. Order Form – the use of the order form begins when the customer adds the first product to the electronic basket in the online shop. Placing an order takes place after the customer has completed the following steps together – (1) after completing the order form and (2) after submitting the order form and (3) after clicking the ‘confirm purchase’ field on the website of the online shop. Until these steps are taken together there is a possibility of independent modification of the entered data (for this purpose please refer to the displayed messages and information available on the website of the internet shop). When ordering a product for individual customer needs, it is necessary to click on the field ‘Product not prefabricated but manufactured to the consumer’s specifications or to meet his individual needs. There is no possibility to withdraw from the contract’. In the order form it is necessary for the customer to provide the following data concerning the customer: name and surname or company name; address
including street, number of house/flat, ZIP code, town, country; e-mail address; contact telephone number; and data concerning the Sales Agreement: product(s); quantity of product(s); place and method of delivery of the product(s); method of payment. In the case of customers who are not consumers for personal use, it is also necessary to provide the company name and relevant tax number.
22.214.171.124. The electronic order form service is provided free of charge and is a one-off service and shall end when the order is placed via the electronic order form or when the customer ceases to place the order via the electronic order form.
2.1.3. Newsletter – the newsletter may be subscribed to by ticking the appropriate checkbox when opening an account. The customer shall be subscribed to the newsletter at the moment of creating an account if the checkbox has been ticked.
126.96.36.199.The electronic newsletter service shall be provided free of charge for an indefinite period of time. The customer shall have the right to unsubscribe from the newsletter at any time and for any reason by sending an appropriate request to the service provider, in particular by e-mail to the following address: email@example.com or by writing to the address: Kartuska 5, 80-103 Gdańsk.
2.3 The customer is obliged to use the online shop in a manner consistent with the law and good manners, taking into account respect for personal rights, copyrights and intellectual property of the service provider and third parties. The client is obliged to enter data in accordance with the facts. The customer is prohibited from providing illegal content.
2.4 Complaint procedure:
2.4.1. Complaints related to the provision of electronic services by the service provider and other complaints related to the operation of the online store (excluding the product complaint procedure, which has been indicated in point 6 of the terms and conditions) the customer may submit, for example:
2.4.2. by writing to the address: Kartuska 5, 80-103 Gdańsk; 2.4.3. or in electronic form by e-mail to the following address: firstname.lastname@example.org.
2.4.4. It is recommended that the customer provide a description of the complaint in the description of the complaint: (1) information and circumstances concerning the subject matter of the complaint, in particular the nature and date of the irregularity; (2) the customer’s request; and (3) the contact details of the complainant. This will facilitate and accelerate the handling of the complaint by the service
provider. The requirements specified in the previous sentence shall be in the form of a recommendation only and shall not affect the effectiveness of complaints submitted without the recommended description of the complaint.
2.4.5. The service provider shall respond to the complaint no later than within 14 calendar days from the date of its submission.
3. CONDITIONS OF CONCLUSION OF SALES
3.1 The conclusion of a sales agreement between the customer and the seller shall take place after the customer places an order using the order form in the online shop in accordance with clause 2.1.2 of the regulations.
3.2 The price of the product shown on the website of the online store is given in polish zlotys and euros and includes taxes. The total price together with taxes of the product being the subject of the order, as well as the costs of delivery including transport, delivery and postal services and other costs. If the amount of these fees cannot be determined, the customer is informed on the online shop website during the submission of the order, including the moment the customer expresses his will to be bound by the sales agreement.
3.3 Procedure for concluding a sales agreement in the online shop using the order form
3.3.1. The conclusion of a sales agreement between the customer and the seller shall take place after the customer places an order in the online shop in accordance with clause 2.1.2 of these terms and conditions.
3.3.2. After placing an order the seller shall immediately confirm receipt of the order by sending a relevant e-mail message to the customer to the e-mail address provided during placing of the order. Acceptance of the order for processing takes place after crediting the bank account or settlement account of the seller. The customer shall be informed about the acceptance for execution and confirmation of the conclusion of the sales agreement by e-mail. Upon receipt by the customer of the above e-mail message, a sales agreement shall be concluded between the customer and the seller.
3.4 the content of the concluded sales agreement shall be consolidated, secured and made available to the customer by (1) making these terms and conditions available on the online shop website and (2) sending the customer an e-mail message referred to in point (a) 3.3.2 of these terms and conditions. The content of the sales agreement is additionally recorded and secured in the computer system of the seller’s online shop.
4. PAYMENT METHODS AND DEADLINES FOR THE PRODUCT
4.1 The seller shall provide the customer with the following payment methods under the sales agreement:
4.1.1. Payment in cash on personal delivery.
4.1.2. Payment by bank transfer to the seller’s bank account. Possible current payment methods are specified on the online shop website in the information bookmark concerning payment methods and on the website http://www.Przelewy24.pl and www.stripe.com, www.paypal.com/pl
188.8.131.52 Settlements of electronic payment and payment card transactions are carried out at the client’s choice.
4.2 Payment deadline
4.2.1. If the customer chooses to pay by bank transfer, electronic payments or payment by credit card, the customer shall be obliged to make the payment within 3 calendar days from the date of concluding the Sales Agreement subject to the seller withdrawing from the contract.
4.2.2. If the customer chooses to make a cash on delivery payment, the customer shall be obliged to make a payment upon receipt of the product.
5. THE COST, METHODS, TIME OF DELIVERY AND ACCEPTANCE OF THE PRODUCT
5.1 Unless otherwise stated in the sales agreement, the delivery of the product to the customer shall be payable by the customer. The costs of delivery of the product including transport, delivery and postal services are indicated to the customer on the online shop in the information tab concerning the costs of delivery and during the placing of the order including when the customer expresses his or her willingness to be bound by the sales agreement.
5.2 The customer’s personal collection of the product is free of charge.
5.3 The seller shall provide the customer with the following methods of delivery or collection of the product:
5.3.1. Courier delivery.
5.3.2. Personal collection available at the address zwycięstwa 234/5 81-521 gdynia on business days from 10:00 to 6:00 pm.
5.3.3. In the case of EXW (Intercomers 2020) delivery, the Seller delivers the goods putting them at the Customer’s disposal in the warehouse: 81-521 Gdynia al. Zwycięstwa 235/4.
5.4 The deadline for delivery of the product to the customer is up to 8 weeks unless another deadline is stated in the description of the product or when placing the order. In the case of products with different delivery dates, the delivery date is the longest given date. The beginning of the period for delivery of the product to the customer shall be counted as follows:
5.4.1. If the customer chooses to pay by bank transfer, electronic payment or credit card – from the date of crediting the seller’s bank account or settlement account.
5.5 Time limit for the product to be ready for acceptance by the customer – if the customer chooses to accept a personal product, the product will be ready for acceptance by the customer within 6-8 weeks unless a different time limit is given in the description of a given product or during the order placement process. In the case of products with different dates of readiness for collection, the date of readiness for collection is the longest given date. The customer will be additionally informed about the readiness of the product for collection by the seller. The beginning of the period of time for the readiness of the product to be
collected by the customer shall be counted as follows:
5.5.1. If the customer chooses to pay by bank transfer, electronic payment or credit card – from the date of crediting the bank account or settlement account of the seller.
5.5.2. If the customer chooses the method in cash on delivery – from the date of concluding the sales agreement.
6. PRODUCT COMPLAINTS
6.1 The basis and scope of the seller’s liability towards the customer if the sold product has a physical or legal defect (warranty) are defined by generally binding legal regulations, in particular in article 556-576 of the civil code.
6.2 The seller shall be obliged to deliver the product without defects to the customer. Detailed information on seller’s liability for product defects and customer’s rights are specified on the website of the online shop in the information bookmark concerning complaints. A complaint may be made by the customer, for example:
6.2.1. By writing to the address: ul. Kartuska 5, 80-103 Gdańsk. 6.2.2. in electronic form by e-mail to the following address: email@example.com
6.3 It is recommended that the customer provide a description of the complaint: (1) information and circumstances concerning the subject matter of the complaint, in particular the type and date of the defect occurrence; (2) demand that the manner of bringing the product to compliance with the sales agreement or a statement on price reduction or withdrawal from the sales agreement; and (3) contact details of the complainant – this shall facilitate and accelerate the seller’s consideration of the complaint. The requirements specified in the previous sentence shall be in the form of a recommendation only and shall not affect the effectiveness of complaints submitted without the recommended description of the complaint.
6.4 The seller shall respond to the client’s complaint not later than within 14 calendar days from the date of its submission. If the customer who is a consumer demanded the replacement of things or removal of defects or made a statement on the price reduction specifying the amount by which the price is to be reduced and the seller did not respond to this request within 14 calendar days, it shall be deemed that the request was deemed justified.
6.5 The customer who exercises warranty rights is obliged to deliver the defective product to the address: Al. Zwycięstwa 235/4, 81- 521 Gdynia. In the case of a customer who is a consumer, the cost of delivery of the product shall be borne by the seller, in the case of a customer who is not a consumer, the cost of delivery shall be borne by the customer. If, due to the type of product or the manner of its installation, the delivery of the product by the customer would be excessively difficult, the customer is obliged to
make the product available to the seller at the place where the product is located.
6.6 Claims under warranty and guarantee are not subject to:
– damages resulting from improper or incompatible use, maintenance, cleaning and storage,
– features characteristic for natural raw materials from which the product was made,
– slight colour differences,
– shades of leather and fabrics between individual pieces of the same type, especially if they were ordered in different period,
– slight colour differences resulting from the technology and specificity of the raw material from which the product is made,
– damages resulting from repairs or alterations carried out by the Customer or at the Customer’s request by an entity other than Mansi London,
– damage resulting from improper or careless transport, handling, the occurrence of random events beyond the control of Mansi London,
– signs of use and natural wear and tear resulting for example from sun exposure,
– damage and defects caused by animals.
6.7 The natural characteristics of the stone, e.g. diversity of colour, veining, graining, cohesiveness of structure, variation in texture and texture, are not subject to complaint. These are the characteristics of stone being a natural product.
In the case of EXW (Incoterms 2020) delivery, the Vendor shall not be liable for any damage occurring during transport and as a result of the shipping process ordered by the CUSTOMER to the Vendor. It shall not be liable for any claims related to the CUSTOMER’s own or third-party loading. The Seller delivers the goods placing them at the disposal of the CLIENT in the indicated warehouse (81-521 Gdynia al. Zwycięstwa 235/4.
In the case of DPU,DAP,DDP delivery the CLIENT is obliged, before signing the delivery document, to check the condition of the consignment and if there is visible damage to the packaging/box, to mark it on the delivery document. Mansi London undertakes to cooperate in this regard. It is recommended to take photos to confirm the existence and type of damage.
6.9. If in the product whose transport (shipment) was commissioned by the Seller there is visible or hidden damage caused in transit, the carrier should immediately notify the intention to make a claim. Failure to report a written claim, damage or loss of the consignment within 7 working days from the delivery shall automatically release the Seller from any liability for damage suffered during the transport of goods.
7. OUT-OF-COURT COMPLAINT AND REDRESS HANDLING AND ACCESS TO THESE PROCEDURES
7.1 Detailed information concerning the possibility for a customer who is a consumer to use out-of-court complaint and redress procedures and the rules of access to these procedures are available on the website of the office of competition and consumer protection at the address: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
7.2 The president of the Office of Competition and Consumer Protection also has a contact point (telephone: 22 55 60 332 or 22 55 60 333, e-mail: firstname.lastname@example.org or written address: PL Powstańców Warszawy 1,00-030 Warszawa.), which provides information on amicable proceedings.
7.3 the consumer shall have the following examples of out-of-court means of dealing with complaints and redress: (1) request for dispute resolution to the permanent consumer arbitration court (see website for more information: http://spsk.wiih.org.pl; (2) a request for out-of-court settlement of a dispute to a provincial inspector of the trade inspection (for more information visit the website of the inspector competent for the place of business activity of the seller); and (3) assistance from a district (municipal) consumer consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the consumer federation, polish consumer association). Advice is provided, inter alia, by e-mail at email@example.comL and at the consumer hotline number 801 440 220 (hotline open on Business Days, from 8:00 a.m. to 6:00 p.m., call charges according to the operator’s tariff).
7.4 The online platform for dispute resolution between consumers and traders at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and traders seeking out-of-court settlement of a dispute concerning contractual obligations arising from an online sales or service contract (more information on the website of the platform itself or on the website of the Office for Competition and Consumer Protection): https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php
8. THE RIGHT OF WITHDRAWAL
8.1 A consumer who has concluded a remote agreement may, within 14 calendar days, withdraw from it without giving any reason and without incurring any costs except for the costs specified in the following points 8.8 of the regulations. To meet the deadline, it is sufficient to send a statement before its expiry. A declaration of withdrawal from the contract may be made for example:
8.1.1. by writing to the address: ul. Kartuska 5, 80-103 Gdańsk.
8.1.2. in electronic form by e-mail to the following address: firstname.lastname@example.org.
8.2 an exemplary specimen withdrawal form is included in attachment 2 to the act on consumer rights and is additionally available in points. 11 of the regulations and on the online shop website in the tab concerning withdrawal from the contract. The consumer may use the template form, but it is not mandatory.
8.3 The withdrawal period begins:
8.3.1. For a contract in the performance of which the seller delivers the product, being obliged to transfer its ownership – from taking possession of the product by the consumer or a third party indicated by him other than the carrier, and in the case of a contract that (1) includes multiple products which are delivered separately, in batches or in parts – from taking possession of the last product, batch or part or (2) consists in regular delivery of products for a fixed period of time – from taking possession of the first of the products;
8.3.2. for other agreements – from the date concluding the agreement.
8.4 In the case of withdrawal from an agreement concluded at a distance, the agreement shall be deemed not to have been concluded.
8.5 The seller shall immediately or no later than 14 calendar days from the day of receipt of the consumer’s statement of withdrawal from the contract refund to the consumer all payments made by him including the costs of delivery of the product except for additional costs resulting from the delivery method chosen by the customer other than the cheapest usual delivery method available in the online shop. The merchant will reimburse the payment using the same payment method as the consumer, unless the consumer has expressly agreed to a different reimbursement method which does not involve any costs to the consumer. If the seller has not offered to collect the product from the consumer himself, he may withhold the reimbursement of payments received from the consumer until he has received the product back or until the consumer has provided evidence of having sent back the product, whichever is the earlier.
8.6 The consumer shall immediately, no later than within 14 calendar days from the day on which he withdrew from the contract, return the product to the seller or hand it over to a person authorized by the seller to receive it, unless the seller has offered to collect the product himself. To meet the deadline it is sufficient to send back the product before its expiry. The consumer may return the product to the address: al. Zwycięstwa 235/4 , 81-521 Gdynia
8.7 The consumer shall be liable for any diminished value of the product resulting from its use beyond what is necessary to establish the nature, characteristics and function of the product.
8.8 Possible costs associated with the consumer’s withdrawal from the contract, which are to be borne by the consumer:
8.8.1. If the consumer has chosen a method of delivery of the product other than the cheapest usual method of delivery available in the online shop, the seller shall not be obliged to reimburse the consumer for any
additional costs incurred by him.
8.8.2. The consumer shall bear the direct cost of returning the product.
8.8.3. In the case of a product which is a service the performance of which, at the consumer’s express request, commences before the expiry of the withdrawal period, the consumer who exercises his right of withdrawal after having so requested shall be required to pay for the services provided up to the time of withdrawal. The amount of the payment shall be calculated in proportion to the extent of the performance performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive it shall be calculated on the basis of the market value of the performance performed.
8.9 the right of withdrawal from a distance contract shall not be granted to the consumer in respect of contracts:
8.9.1. For the provision of services if the seller has fully performed the service with the express consent of a consumer who has been informed before the performance begins that he will lose his right to withdraw from the contract after the performance of the seller; (2) where the price or remuneration depends on fluctuations in the financial market over which the seller has no control and which may occur before the expiry of the withdrawal period; (3) in which the subject matter of the service is an unprepared product, manufactured to the consumer’s specification or to meet his or her individual needs; (4) in which the subject matter of the service is a product that is liable to perish quickly or has a short shelf life; (5) in which the subject matter of the service is a product delivered in sealed packaging which cannot be returned after opening the packaging for health or hygiene reasons if the packaging is opened after delivery; (6) in which the subject-matter of the supply is products which, after delivery, by their nature, are inseparably linked to other things; (7) where the subject matter of the performance is alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the seller has no control; (8) where the consumer has explicitly requested the seller to come to him to perform paid repair or maintenance; where the seller provides additional services other than those requested by the consumer or provides products other than spare parts necessary for performing the repair or maintenance, the right of withdrawal shall apply to the consumer in respect of additional services or products; (9) where the performance relates to sound or visual recordings or computer programs supplied in sealed packaging, if the packaging is opened after delivery; (10) for the supply of journals, periodicals or magazines, with the exception of a subscription contract; (11) concluded by public auction; (12) for the provision of accommodation, other than for residential purposes, transport of goods, car rental, catering, holiday, entertainment, sporting or cultural events, if the contract specifies a day or period for the provision of the serv
medium if the provision of the service started with the consumer’s express consent before the expiry of the period for withdrawal and after the seller informed the consumer of the loss of the right to withdraw from the contract.
9. PROVISIONS CONCERNING BUSINESSES
9.1 This point of the terms and conditions and the provisions contained therein apply only to non-consumer customers and business customers.
9.2 The seller shall have the right to withdraw from the sales agreement concluded with a customer who is not a consumer within 14 calendar days of its conclusion. In this case, the withdrawal from the sales agreement may take place without giving any reason and does not give rise to any claims on the part of the customer who is not a consumer against the seller.
9.3 in the case of customers who are not consumers, the seller has the right to limit the available payment methods, including the requirement to make a prepayment in whole or in part, regardless of the payment method chosen by the customer and the fact of concluding the sales agreement.
9.4 Upon delivery of the product by the seller to the carrier, the benefits and burdens associated with the product and the risk of accidental loss or damage to the product shall pass to the customer who is not a consumer. In such a case the seller shall not be liable for any loss or damage to the product arising from its acceptance for transport until its release to the customer and for any delay in transporting the consignment.
9.5 If the product is sent to the customer via a third party carrier, the customer who is not a consumer is obliged to examine the shipment at the time and in the manner accepted for such shipments. If he finds that the product has been lost or damaged during transport, he is obliged to take all necessary steps to determine the carrier’s liability.
9.6 Pursuant to article 558 § 1 of the civil code, the seller’s liability under the warranty for the product towards a customer who is not a consumer shall be excluded, unless otherwise agreed individually in the sales contract.
9.7 In the case of non-consumers, the service provider may terminate the agreement to provide an electronic service with immediate effect and without stating any reasons by sending the customer a relevant statement.
9.8 The liability of the service provider/seller towards the customer/non-consumer customer, regardless of its legal basis, is limited – both as a single claim and for all claims in total – to the amount of the price paid and delivery costs under the sales agreement, but not to more than one thousand zloty. The service provider/seller shall be liable towards the customer/non-consumer client only for typical damages foreseeable at the time of the conclusion of the contract and shall not be liable for lost profits towards the customer/non-consumer client.
9.9 Any disputes arising between the seller/service provider and the client/service provider who is not a consumer shall be brought before the court having jurisdiction over the registered office of the seller/service provider.
10. FINAL PROVISIONS
10.1. Amendment of the Rules of Procedure:
10.1.1. The service provider reserves the right to make changes to the regulations for valid reasons, i.e.: Changes in the law; changes in payment and delivery methods and clarification of regulations already in place – to the extent that such changes affect the implementation of the provisions of these regulations.
10.1.2. In the event of concluding a continuous agreement on the basis of these terms and conditions (e.g. provision of an electronic service account), the amended terms and conditions shall be binding on the client if the requirements specified in articles 384 and 384 of the civil code have been complied with, i.e. The client has been duly notified of the amendments and has not terminated the agreement within 14 calendar days from the date of notification. Should the amendment to the terms and conditions result in the introduction of any new fees or increase in the current fees, a consumer client has the right to withdraw from the contract.
10.1.3. If agreements other than ongoing agreements (e.g. A sales agreement) are concluded on the basis of these terms and conditions, the amendments to the terms and conditions shall not in any way affect the rights acquired by the customers/customers who were consumers before the effective date of the amendments to the terms and conditions, in particular the amendments to the terms and conditions shall not affect orders already placed or submitted and sales agreements concluded, executed or performed.
10.2 Any matters not regulated by these terms and conditions shall be governed by the generally applicable provisions of Polish law, in particular:
10.2.1 In matters not regulated by these terms and conditions, the generally applicable provisions of the Polish law shall apply, in particular: the civil code; the act of 18 July 2002 on electronic provision of services. (journal of laws of 2002 no. 144, item 1204, as amended).
11. THE SPECIMEN WITHDRAWAL FORM
(ANNEX NO. 1 TO THE CONSUMER RIGHTS ACT)
Model withdrawal form
(this form must be completed and returned only in the event of withdrawal)
MANSI LONDON LIMITED LIABILITY COMPANY WITH ITS REGISTERED OFFICE IN GDAŃSK
5 Kartuska Street, 80-103 Gdańsk.
– I/We(*) hereby inform(*) about my/our withdrawal from the contract of sale of the following items(*) from the supply contract of the following items(*) of the contract of supply of the following items(*) of the contract of specific work consisting in the performance of the following items(*)/for the provision of the following service(*)
– Date of conclusion of the contract(*)/collection(*)
– Name of the consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if the form is sent on paper)
(*) Delete where not applicable…
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